Microsoft Dynamics 365 Contact Center is an innovative organization committed to advancing customer engagement through technology. We seek a leader to lead the adoption, expansion, and revenue growth of our Microsoft Dynamics 365 Contact Center solution. This strategic leadership position requires extensive CCaaS experience, AI Agents and a proven ability to deliver business outcomes within cloud contact center environments.

As a Principal Product Manager, you will be a dynamic CCaaS Growth Leader, accelerating the expansion, adoption, and profitability of the Contact Center as a Service business. You will own strategy and execution across sales enablement, partnerships, go-to-market initiatives, and cross-functional growth programs to strengthen Microsoft’s leadership in the cloud contact center ecosystem.

You will bring a proven track record in cloud communications, SaaS growth, and customer experience transformation, with the ability to lead high-impact initiatives that combine product innovation, commercial strategy, and customer success to deliver measurable business outcomes. This role combines product vision, technical depth, and leadership. You will drive adoption of D365 Contact Center by collaborating with key stakeholders across the business.

This role requires you to be onsite 3 days a week in Microsoft's offices in Redmond, WA.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.