Responsibilities:
- Develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process
- Communicate well and work cordially in global teams with teammates from different cultures and time zones.
- Adhere to standard procedures and suggest improvements if needed.
- Build the knowledge base and understand the various application service flows, products, services and support teams functions
- Manage high-impact, high-severity incidents with a focus on minimizing business disruptions
- Enhance technical skills through participation in ongoing training
- Operations environments require shift work, including weekends and holidays as requested or scheduled.
- Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly
- Coordinate and facilitate the resolution of major incidents with relevant teams.
- Track update and close all assigned requests in the incident management system
- Create Incident reports and ensure all incidents and changes comply with ITIL and operation policies
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.