This individual contributor role involves problem solving and identifying innovative solutions. The analyst will operate independently, receiving guidance only in complicated situations.
Essential Functions:
- Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
- Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
- Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
- Work closely with various departments to understand Client goals and find solutions.
- Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
- Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
- Maintain relationships to understand market needs, trends, and support approach improvements.
- Establish and foster relationships with Clients and internal stakeholders at all levels.
- Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.
- Build knowledge of all supported products and services, understanding their impact on clients’ business.