We are seeking a highly experienced Senior Manager to lead the strategy, design, and optimization of sales tools and processes that drive seller productivity and elevate customer engagement. This role will own the vision for the sales technology ecosystem and ensure alignment with business objectives and customer journey priorities across multiple sub-business units.
Key Responsibilities:
- Strategic Ownership of Sales Tools: Define and execute the roadmap for CRM, knowledge management, contract lifecycle management, and related platforms.
- Customer Journey Integration: Ensure tools and processes support every stage of the customer journey—lead generation, pipeline management, quoting, contracting, implementation, and performance tracking—enabling CMS sellers to deliver exceptional experiences.
- Seller Experience Leadership: Champion initiatives that reduce friction and improve seller efficiency, aligning with enterprise-wide goals.
- Requirements Development: Translate complex business needs into scalable tool and process requirements, ensuring alignment with Visa’s global standards.
- Cross-Functional Leadership: Coordinate across multiple sub-business units and functions to gather, align, and prioritize requirements for enterprise-wide impact.
- Performance & Adoption: Establish KPIs, monitor tool effectiveness, and drive continuous improvement through data-driven insights.
- Product Management: Lead the product lifecycle for sales tools, including feature prioritization, stakeholder alignment, and delivery of enhancements that meet evolving business needs.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.