Senior Chatbot Conversational Designer

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry - leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online (ASO) team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Our Retail Conversational Systems team within ASO is focused on digital customer engagement, and is redefining what’s possible in digital communication. In this Shanghai based role, you’ll have the unique opportunity to create and define innovative conversational experiences that make our engagements with our customers more intuitive, intelligent, and impactful. You will be entrusted with the strategic vision and execution of customer engagements through conversational systems, that aligns with our company’s commitment to excellence, simplicity, and user delight. This is more than a job; it’s a chance to leave your mark on a product that touches lives globally.