Consulting Expertise:
- Drives client acceptance by leveraging relationships and strategies that align with Risk Solution Services goals, automation, and retention objectives
- Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies
- Continually builds rapport with clients and the Visa account teams to promote retention and stay ahead of competitive risk
- Anticipates fluctuations and proactively identifies anomalies with business relationships
- Is an early adopter of complementary Visa products and offerings and is proactive in learning how to leverage updates and enhancements for Visa and client success
- Advocates productively on behalf of the client about product feedback and enhancement requests
Analysis:
Uses Business Intelligence tools to continually highlight client return on investment, aligning acceptance and fraud KPIs with Risk Solution Services objectives
Efficiently adheres to clients' contractual reporting requirements
Contributes to the continual enhancement of analytical tools
Works with BI team to enhance current and future reporting capabilities
Solutions Delivery:
Optimizes client acceptance through increased automation, the use of machine-learning models, efficient use of manual review, and reduced reliance on rules
Maintains working knowledge of Visa and partner integrations, order and technical flow, and support resources
Participates in projects and events that advance Risk Solution Services and Visa success
Identifies and influences clients and internal business partners to explore Risk Solution Services and complementary Visa product offerings
Remains proficient in Visa and partner integrations, order and technical flow, and support resources
Understands how client strategies and risk configurations potentially impact Visa revenue
Evangelizes the value of Risk Solution Services and Managed Services by participating in pre-sale and proof of concept engagements
Embodies industry best practices
Manages projects or processes and provides guidance to colleague
Communication and Presentation Skills:
Communicates independently, professionally, succinctly, and with relevance based on audience and topic
Collaborates consistently with internal partners on the status of portfolio
Shares efficiencies and best practices with colleagues
Provides appropriate detail and can confidently communicate at the executive level
Influences others within Risk Solution Services regarding practices, procedures, and policies
Industry Knowledge
Builds industry knowledge through internal and external resources
Proactively discusses industry trends and innovations and educates clients on the basics of how payment ecosystems work
Understands regional risk regulations
Remains current on global competitive landscape
Confidently consults clients on how payment ecosystems work
Uses knowledge of competitive landscape to shape solutions delivery
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.