The Director, Flex and Installments will lead all aspects of product solutioning growth and adoption across various functions from inception through deal close while building programs and automations that get us from idea to launch significantly faster. Flex and Installments are key for modernizing credential capability enabling new income streams new entrants for faster distribution and accomplishing top of wallet status for issuers. This leader and their team will help drive global change support market initiatives delivering consistently to unlock new payment volume aligned to strategic growth imperatives. This leader and their team will work closely with various teams across Product Development, Strategy, GTM, Data Technology, Finance, Regions, Rules, Risk and more to define and deliver accelerated sales use cases in more markets in alignment with growth levers. The team must support alignment and provide narrative, tooling and executional streamlining across all of Visas 5 regions directly owning leading and executing key cross functional initiatives that are top management priorities.
Reporting to the Senior Director, this leader will be responsible for three pillars of Product Solutions and Growth driven by Customer Obsession as the core principles:
- Unlock new consumer experiences - Lead growth through solutioning of new concepts and product constructs in partnership with regional teams Big Tech partners hypergrowth fintech and processors.
- Growth and Sales Enablement - Create frameworks that significantly streamline presales and GTM enablement.
- Regional Partnership - Lead the narrative and framing of existing and new solutions for regional teams.
The role requires an understanding of the four-party ecosystem card-based payments and experiences with a primary emphasis on the issuance side while also understanding the integration points across buyers, issuers, acquirers, sellers and technology platforms. This role is global and will need to balance regional and global opportunities to achieve overall solution and platform objectives. Accomplishing this will require ability to influence and collaborate across a complex and highly matrixed organization and provide leadership and clear vision to direct and indirect teams.
Key Responsibilities and Role Expectations
- Leadership of a team of payments subject matter experts primarily based in the San Francisco Bay Area providing advice and guidance on Product Development, project management, and initiative execution.
- Lead conceptualization of new consumer experiences by shaping innovative product constructs and solution concepts in partnership with regional teams, Big Tech platforms, hypergrowth fintechs and processors.
- Orchestrate cross functional collaboration to prototype validate and refine new experience concepts with speed and customer centric rigor.
- Translate market insights partner feedback and emerging trends into scalable product opportunities that drive growth and differentiation.
- Identify high priority sales plays products or use cases for upcoming activations in each region based on feedback and market needs. Create high impact toolkits pitch materials and solution guides that ensure consistent compelling storytelling across all regions.
- Establish feedback loops with field teams to continuously refine enablement assets messaging and product readiness. Review quarterly audience insights social listening data and regional market feedback to inform updates streamlining and automation.
- Lead the framing storytelling and strategic narrative for existing and emerging solutions ensuring regional teams can effectively activate market opportunities. Partner closely with regional leadership to tailor solution narratives to local needs competitive landscapes and customer priorities.
- Act as a trusted advisor to regional teams helping translate product strategy into clear actionable guidance that accelerates adoption and market success. Lead the adoption of design thinking and customer centric methodologies to deliver exceptional user experiences Embed AI into end-to-end Solution Prototype and Product Implementations.
- Recruit mentor and develop a high performing team of senior product managers fostering a culture of innovation and collaboration. Ability to lead a team of highly skilled professionals supporting career growth of team members.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.