About the team
Customer Experience and Success (CE&S) supports more than 45,000 employees and partners worldwide. The organisation drives customer value and satisfaction through consistent, high-quality experiences across consulting, customer success, and support for Microsoft’s products and services. CE&S ensures alignment across the company to accelerate AI transformation and help customers achieve impactful business outcomes.
The Global Customer Success (GCS) organisation focuses on enabling customers to succeed on the Microsoft Cloud by combining AI-powered capabilities with human expertise to deliver innovation, operational excellence, and long-term loyalty.
The Microsoft Detection and Response Team (DART) is Microsoft’s frontline response to critical cybersecurity incidents. DART supports customers through investigation, containment, and recovery. As a Senior Incident Coordinator, you will leverage deep cybersecurity and incident management expertise to lead high-impact responses, guide cross-functional teams, and contribute to the ongoing development of cybersecurity strategy and operational excellence.
About the role
This role supports customers globally and may require collaboration across time zones. Flexible remote work is supported, with occasional short-notice travel of up to 25% to work onsite with customers. Participation in a rotational on-call schedule that may include evenings, weekends, or public holidays is required. Flexibility to adjust hours when necessary is essential.
Target location is Perth, with the option to be based in other parts of Australia.