The Consultant, Technical Solutions role is a client-facing, individual contributor role serving as a Visa Acceptance Solution (Cybersource) subject matter expert. Enables new client technical capabilities, promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities. The individual is expected to have a keen insight into Visa's product offerings, best practices, and calls for deep collaboration and partnership with leadership across functions (e.g., Client Services, Sales, Product).
What’s it all about?
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Team members from Client Services, Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
This role serves as a functional specialist.
Main Job Tasks and Responsibilities
- Act as a point of technical contact for a shared portfolio of client accounts
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams
- Act in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.
- Provide technical implementation assistance to developers
- Perform business analytics and performance monitoring of live merchants and partners
- Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
- Educate merchants on how ongoing enhancements of Visa services may benefit their business
- Create, edit, and distribute client notifications and communications
- Participate in requirements, design, and roll out of new products and services
- Represent Client Support to other departments in the company including sales, operations, product management, and product development
- Partner with Sales to build relationships with technical and business contacts across the account portfolio
- Stay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.
- Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.