We are seeking a strategic and collaborative Solutions Management leader to drive the development and execution of Community Growth Acceleration Program (CGAP) solutions that support key CGAP objectives, including client business performance, customer service, and community impact. This role focuses on internal product development and works closely with stakeholders such as NA Operations, NA Product, and Product teams to identify, design, implement, and optimize solutions aligned with Community OKRs, particularly AANR, CGAP revenue, and client satisfaction. The position will ensure strong alignment with Visa's product offerings for Community issuers and develop comprehensive resources to facilitate effective solution deployment and continuous improvement across teams.
Key Responsibilities:
- Lead CGAP Solution Strategy: Own the end-to-end roadmap for Community Growth Acceleration Program (CGAP) solutions, from conception through execution, to drive and measure performance against Community OKRs, including AANR, revenue, and client satisfaction.
- Stakeholder Collaboration: Build strong partnerships with internal teams such as NA Operations, NA Product, and Product groups, ensuring seamless identification, design, implementation, and continuous optimization of CGAP solutions aligned with business and community objectives.
- Sales Play Enablement: Represent the Community Accounts team in North America Sales Play initiatives, championing programs that leverage CGAP solutions to accelerate sales performance and support pilot launches for Community partners.
- Market Insight Synthesis: Gather, compile, and synthesize market and client insights, translating them into actionable guidance for the Product and Community leadership teams, influencing strategy and tactical execution to achieve key business metrics.
- Strategic Project Leadership: Independently design, structure, and lead complex, cross-functional projects that address a wide range of business challenges, ensuring solutions are innovative, measurable, and scalable.
- Program Governance: Develop and maintain guidelines and resources that align with GGAP and company strategy, ensure compliance with regulatory requirements, and deliver tangible impact for Community clients.
- Continuous Improvement: Monitor solution deployment, collect feedback, and drive a cycle of continuous improvement to optimize client and business outcomes.
- Executive Communication: Prepare compelling presentations and communications for executive audiences, effectively managing up and influencing decision-making at the highest levels.
- Championing Community Banking: Utilize a strong understanding of Community banking and mission-driven client segments to ensure that all solutions and strategies are relevant, impactful, and tailored to the unique needs of the communities served.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.