RCC Business Planning & Comms Manager - Retail Customer Care

At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only come about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire—and that by focusing on the smallest of details, we can make a big impact with our customers. We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for the organization. This includes supporting the planning, development, and implementation of strategies across all facets of business operations, guided by a robust, consistent, and clear communication approach aligned with our organizational goals. Part strategy, part creative, and part media, this role sits at the intersection of business and people, ideas and communications—partnering with key stakeholders to provide strategic rigor that strengthens both operational excellence and our culture and values. This role is suitable for individuals who are energetic, enterprising, and thrive in a fast-paced, dynamic, and evolving environment. Strong bilingual proficiency in both English and the local language is essential, as the role involves close collaboration with stakeholders across the APAC region.