AppleCare Enterprise Customer Success Manager

Imagine what you could do here. The people at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple is hiring a Customer Success Manager to join our AppleCare organization to ensure our customers have a best-in-class experience. The CSM focuses on B2B, Fortune 1000 customers and helps the customer understand and use all entitled features and services. The CSM focuses on helping to build long lasting customer relationships through onboarding, mentorship, and advocacy. CSMs facilitate deep usage of Apple’s Platforms, Products, and Subscription Services. By focusing on customer satisfaction and retention, the CSM helps grow the business.