Senior Consultant, Learning Experience Design
Job Description
The Senior Consultant, Learning Experience Design is a strategic individual contributor and thought leader within Visa University’s Learning Experience Design community. This role owns the design, execution, and measurement of Visa’s most complex, high-impact, and global learning initiatives for Client Services. The Senior Consultant partners directly with senior leaders and cross-functional teams, driving innovation and shaping the future of learning experience design at Visa. In addition to leading flagship programs, this role mentors other learning designers and plays a key part in developing and articulating the learning strategy for the organization.
This role works in a hybrid capacity, in the office at least 3 days per week, at the following Visa office location: Bogota, Colombia.
Responsibilities
Own and lead the end-to-end design, development, deployment, and formal measurement of Visa’s most complex and high-impact learning programs for Client Services, ensuring alignment with business objectives and Visa’s Global Talent vision.
Serve as a thought leader and subject matter expert in learning experience design, providing strategic guidance, research, and benchmarking to inform best-in-class practices and future direction.
Partner directly with senior leaders and SMEs to define learning needs, shape program vision, and ensure executive alignment and sponsorship.
Lead innovation and change initiatives across the broader Talent and Client Services organizations, championing the adoption of new learning technologies and approaches.
Develop and implement comprehensive measurement strategies, reporting program impact and insights to executive and enterprise stakeholders.
Mentor and provide technical guidance to other Learning Experience Designers, fostering a culture of continuous improvement and excellence.
Design and facilitate advanced workshops, including sessions with senior stakeholders, to drive strategic learning outcomes.
Oversee vendor relationships and manage cross-functional project teams as needed for program execution.
Curate and integrate external content and resources as part of blended, scalable global learning solutions.
Stay at the forefront of learning science, adult learning theory, cognitive science, and emerging trends to ensure all programs are grounded in research-based principles.
Represent Learning Experience Design in executive-level and cross-functional forums, advocating for the function’s value and priorities.