We are seeking a dynamic Product Operations Manager to support cross-functional product initiatives and serve as the strategic liaison between Product and client-facing teams. This role will focus on establishing robust client feedback frameworks, managing cross-functional messaging and documentation around product enhancements and value propositions, and facilitating seamless communication across various organizations. This is a highly visible role which requires exceptional verbal/written communication skills and the ability to serve as a strategic connector between product teams and multiple business functions.
Requirements:
- Support Product Managers in capturing client input by implementing robust frameworks and facilitating cross-functional feedback processes and best practices for client engagement across various stages of in the product lifecycle
- Formalize pilot feedback processes, assist in tracking conversion metrics and improvements across multiple programs, and support continuous feedback loops with Commercial teams
- Serve as a strategic bridge between Product and client-facing teams, contributing to systematic approaches for sharing customer feedback with Product Leaders through interviews, client council forums, and focus groups
- Collaborate with cross-functional teams to build consensus on target audiences for feedback collection, assist in analyzing findings, and synthesize market research insights into structured recommendations for Product Managers
- Support the establishment of regular communication cadence with Product Marketing and regional partners to ensure product messaging reflects pilot feedback, client insights, and market research
- Foster consistent communication between Product Marketing and regional partners to align product messaging with evolving customer needs and market dynamics
- Audit current client communications to identify process gaps and ensure all the external product collateral is reflected appropriately
- Analyze findings and connect the dots with client feedback and market research insights to deliver structured reporting to Product Managers to help inform future roadmap decisions
- Provide ad-hoc operational GTM support during product launches
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.