The Senior Consultant, Business Enhancements Release (BER) Enablement, acts as the key liaison between Product, Technology, and Client Services for all matters related to the enablement, deployment, and optimization of business enhancements releases. This role is recognized as a thought leader and authority on BER processes, ensuring seamless enablement, release management, and communication across global teams. The Senior Consultant will lead cross-functional initiatives to develop and execute a global playbook for release enablement, drive continuous improvement, and champion scalable solutions with a client lens. The role requires technical fluency, strong matrix management, and the ability to influence and educate stakeholders worldwide.
ESSENTIAL FUNCTIONS
- Define and execute a global playbook for business enhancements release enablement, including processes, artifacts, and standards applicable across all regions.
- Partner and negotiate with Global Product, Technology, and Client Services teams to ensure successful planning, communication, and execution of BER activities.
- Serve as a subject matter expert (SME) for BER, supporting internal and external stakeholders during product and service implementations.
- Engage regularly with regional peers to socialize the BER pipeline, gather feedback, and ensure regional requirements are reflected in global processes.
- Identify and document potential risks associated with proposed changes while providing feedback on the client perspective.
- Develop, document, and deliver training and enablement materials to empower Client Services and other stakeholders.
- Maintain a continuous feedback loop between Client Services, Product and Technology to improve BER processes and address client and business needs.
- Lead initiatives to define KPIs, measure success, and track the status of BER-related activities with a focus on client satisfaction and business outcomes.
- Drive adoption of best practices in release management, risk assessment, and operational readiness including ensuring proper fallback plans are in place.
- Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
- Participate in activation weekends with the Command Center to track, understand, and provide visibility into client-impacting release issues.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.