- Manage and oversee deployed projects from initiation to completion, ensuring they operate smoothly and achieve set objectives.
- Proactively identify and address current issues, implementing effective solutions to keep projects on track.
- Work closely with cross-functional teams, including product, technology, risks and compliance and other key stakeholders to ensure seamless project execution and alignment with business goals.
- Continuously monitor project performance, track key metrics, and provide regular updates to stakeholders.
- Maintain comprehensive project documentation, including plans, status reports, and post-project evaluations, to facilitate transparency and continuous improvement.
- Identify potential risks and develop mitigation strategies to minimize project disruptions.
- Engage with stakeholders to define project requirements, manage expectations, and ensure their needs are met throughout the project lifecycle.
- Identify opportunities for process improvements and contribute to the development and implementation of best practices in project management.
- Provide subject matter expertise during internal and external projects and engagements.
- Facilitate or participate in change management forum/meetings (if needed)
- Open tickets and communicate system or settlement issues to leadership or internal partners
- Stay current with industry and client trends and maintain a strong knowledge of Visa international Operating Regulations and Regulation E/Z with regard to dispute processing.
- Identify and analyze processing problem with customer impacts, communicates ongoing situation status to processing teams
- Potential domestic and international travel may be required
- Work in a matrixed environment
- Work off business hours as required
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.