The position must independently manage priorities, liaising with business functions as required based on Visa strategy and key business drivers, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action in case of waivers. Furthermore, they will support the Visa Rules Committee Due Diligence and Governance Process and represent the Visa Rules Management team within global and regional offices to ensure the effective maintenance and introduction of Visa global initiatives and best practices.
The role is responsible and accountable for:
- Manages multiple, moderate to complex rule waiver requests from business sponsors, prioritizing as needed.
- Achieve and contribute to team Objective and Key Results (OKRs).
- Directs staff across various Visa business functions regarding rule waiver topics.
- Oversees the development of new and revised Visa rules.
- Guides waiver requests through the approval process, providing regular updates to business sponsors and clients.
- Communicates approved waivers to all impacted clients.
- Tracks and ensures the resolution of proposed plans submitted by cross-functional teams and clients.
- Provides expert advice and interpretation of the Visa Rules to both clients and internal staff in response to inquiries.
- Interacts with clients, Sales Account Executives, and CS Account Managers to ensure understanding of and compliance with Visa Rules.
- Executes established Rules and Compliance procedures.
- Establishes and maintains key relationships with clients and other entities.
- Organizes and leads activities related to client consultations and action plans.
- Collaborates with clients and internal teams to ensure understanding and adherence to Visa Rules.
- Supports the development and maintenance of departmental processes and procedures.
- Supports the Visa Rules Committee's due diligence and governance processes.
- Represents the team within global and regional forums to maintain and introduce best practices and initiatives.
- Demonstrates flexibility by supporting special projects as required.
- Works effectively both independently and as part of a global team, collaborating across different time zones to provide consistent support.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.