Channel Support Program Manager, AppleCare

Imagine what you could do here. At Apple, great ideas have a way of becoming excellent products, services, and customer experiences very quickly. The Customer Communication Channels Team is looking for a strong Program Owner to help inform and influence the evolution of the contact center’s current Genesys architecture with a focus on crafting an infrastructure that supports the future of AppleCare. The person in this position will help drive strategy for the tools and technical infrastructure supporting AppleCare Advisors and contact center strategies across various support channels. This is a fast-paced team with bold targets, offering an outstanding opportunity to work on strategic projects that help AppleCare achieve its business goals. The team is cohesive and collaborative with amazing talent and tremendous drive. Bring passion and dedication to your job and there's no telling what you could accomplish.