Program Manager, Support Experience

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Support Experience organization partners across Apple to create world-class support journeys and leverages our customer expertise to influence the design of Apple products and services. We do this by representing Apple Support across a wide variety of cross-functional partners including the Contact Center, Digital, Retail, Service, Engineering, Marketing, and more. Our Cross-Channel Strategy team is responsible for collaborating with our channel partners to create simple, intuitive, and seamless assisted support experiences for Apple customers. It is a unique opportunity to optimize the customer experience while simultaneously influencing the product feedback loop.