Service Area Manager, Retail Customer Care

The evolution of digital shopping is driven by the power of people! Retail Customer Care (RCC) is part of Apple’s Retail organization instrumental in delivering a customer experience that’s unlike any other. Apple Retail Customer Care (RCC) prides itself on putting the customer in the center of it all by offering the highest level of engagement, expertise and service. As Apple continues to launch amazing products and services, Retail Customer Care (RCC) will continue to innovate and transform the shopping experience, creating seamless customer journeys across online, stores and beyond. The successful candidate will drive results by creating an environment that delivers best in class customer experience and driving excellence and effectiveness across the specialist population.   This individual is responsible for the day-to-day management of contact center team leaders and specialists, as well as partnering with groups across Apple to deliver best in class customer experience. The position requires leadership, people development, and tactical execution of new and existing programs.   As a member of the RCC management team the individual will require strong cross-functional leadership skills and a demonstrated track record of driving for excellence in the area of Customer Satisfaction/Experience.