The International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers. Join our expanding and culturally diverse iCSU team as a Senior Cloud Solution Architect (CSA) for AI Apps and help us build a future where customers come to us not only because we provide industry-leading, AI-enabling products and services, but also because we provide differentiated and connected customer experiences. You will become a valued member of our passionate, collaborative, and innovative team of experienced CSAs, who are looking forward to welcoming you in the fast-paced and dynamic Era of AI. Our customers are longing for your support to help them get their data ready for AI!
As a Senior Cloud Solution Architect, Cloud & AI Apps) in iCSU, you will design, land, and scale AI-powered application architectures across Azure (including Azure OpenAI Service, AI Services, AKS/Containers, Data & App Platform, and GitHub) to accelerate Microsoft Cloud consumption. You will lead Customer funded technical engagements, remove blockers, and industrialize reusable patterns and accelerators that bring scale, agility, and cross-solution coverage to our largest Global Accounts—coordinating delivery across international downstream locations for a seamless, globally coordinated customer experience.
This opportunity will allow you to:
- deepen your AI apps expertise—from prompt engineering and retrieval patterns to responsible AI and cost governance—across complex, multi-geo enterprises.
- develop solid business acumen linking architectural decisions to measurable value and consumption growth, and
- hone delivery leadership by orchestrating cross-functional teams to ship secure, compliant, production-ready AI solutions at scale.
We support hybrid work with the ability to work from home part-time up to 60%, aligned to customer time zones, key collaboration moments, and business needs.
Responsibilities