The Microsoft Security organization’s mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements into our security products that keep our customers, apps and their devices safe. The Microsoft Security Customer Experience Engineering (CxE) Team anticipates, amplifies, and systemically solves customer needs, to make the world a safer place for all. It does this by ensuring our product teams, such as Microsoft Entra, Microsoft Intune, Microsoft Defender, and Microsoft Purview are always on the front lines with customers, taking accountability for the end-to-end Microsoft Security customer experience, and that customers have what they need to be successful leveraging our Security suite of products.
The CXE Security Care organization is forming a new team focused on developing customer centric agentic solutions in the Microsoft Security (MSec) supportability space. In this role, you will blend deep technical expertise with strategic vision to drive the development of intelligent, AI-driven agents and integration with broader partner agentic platforms. You will synthesize key learnings and emerging tech to form standards that will establish an Agentic Center of Excellence within CXE. You will help shape fundamentals for the design of AI agents that will transform the end-to-end customer experiences, built using the latest company and industry standards (e.g. Agent-to-Agent communication and Model Context Protocol) for interoperability. This is a chance to reimagine support processes beyond current constraints and deliver transformative customer experiences. The ideal candidate is driven, experimental, and passionate about AI, with a hands-on approach to rapid prototyping and a growth mindset for continual learning and adaptation.
This is a unique opportunity to lead the next wave of AI-driven innovation in customer suppor. We are looking for a Principal Product Manager who is excited by the idea of building intelligent agents/solutions at scale, experimenting with the latest AI tech, delivering innovation with partner teams and making a meaningful impact for millions of customers. We’d love to hear from you!
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.