As a Senior Program Manager focused on end-user technology, you will lead strategic initiatives that enhance the digital workplace experience for Visa employees globally. You will manage programs that deliver scalable, secure, and user-centric technology solutions—ranging from device provisioning and collaboration tools to network access and workspace technology.
Key Responsibilities:
- Drive delivery of large-scale programs that improve end-user technology, including hardware refreshes, software rollouts, and workspace infrastructure upgrades.
- Collaborate with IT, Facilities, Security, and business stakeholders to define program objectives, success criteria, and timelines.
- Ensure risks related to user experience, device compatibility, and network performance are identified and mitigated.
- Lead planning and execution phases, resolving issues related to device deployment, connectivity, and AV capabilities.
- Maintain transparency with senior stakeholders on program status, risks, and budget implications.
- Anticipate and address challenges in user adoption, support models, and service continuity.
- Manage relationships with internal teams and external vendors, ensuring alignment on technical requirements and service levels.
- Coordinate across departments to ensure seamless integration of end-user technologies with Visa’s broader IT ecosystem.
- Provide escalation support and guidance to project teams and stakeholders.
- Champion continuous improvement in end-user technology delivery practices, contributing to process enhancements and standardization.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.