Senior Customer Service Specialist, Retail Customer Care

At Apple, we are committed to delivering the best in class experience in all aspects of our business. Bring passion and dedication to your job and there's no telling what you could accomplish. The senior customer service team represents Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole! We work on customer service recovery including the most serious, sensitive and visible customer satisfaction issues.