Visa is seeking a dynamic Senior Manager to help drive the transformation of Global Marketing Services through Artificial Intelligence. This role will focus on the hands-on development, execution, adoption, and optimization of AI tools and processes, partnering closely with Digital Experiences & Capabilities (DXC), Technology, Legal, and Regional and Local Marketing Services Teams. The Senior Manager will play a key role in enabling operational excellence, supporting change management, and ensuring the Marketing Services team leverages AI to deliver impactful results for clients worldwide.
This position will report to the Senior Director, AI Transformation, Global Marketing Services and closely partner with DXC to support key workflows, initiatives, and efforts, as well.
Key Responsibilities
AI Program Execution: Support and manage AI initiatives for Marketing Services, including project planning, milestone tracking, and performance measurement to ensure successful delivery.
Cross-Functional Collaboration: Work closely with DXC, Technology, Legal, and Marketing teams to coordinate resources and deliverables, ensuring alignment and effective implementation.
Ambassador Enablement: Engage Marketing Services AI Ambassadors to pilot new capabilities, gather feedback, and promote adoption across the organization.
Change Management: Assist in driving the rollout and adoption of AI tools, supporting communications and training efforts tailored to Marketing Services’ needs.
Reporting & Insights: Prepare and deliver regular updates, presentations, and recommendations to stakeholders, highlighting progress, impacts, risks, and opportunities.
Legal & Compliance: Collaborate with Legal to ensure AI initiatives comply with regulatory and company standards around the world.
Process Improvement: Participate in process mapping and re-engineering efforts to identify and address bottlenecks and opportunities for improvement. Own specific deliverables and inputs related to these efforts.
Training & Communication: Help build and execute training and change management plans to support new tools and processes.
Support Strategic Initiatives: Contribute to new strategic projects and initiatives as business needs arise.