Team Summary
The Consumer Solutions team manages Consumer Credit, Debit, Prepaid, Engagement and Money Transfer solutions, and provide clients with such solutions to support Visa’s and client’s strategies and business plans and address client’s objectives and needs. The team has a clear focus on delivering thought leadership on Consumer Solutions strategy development and execution, customer engagement and loyalty optimization, and digital transformation of the entire Visa experience for those Consumer account holders. Moreover, client’s needs have been increasingly becoming more complex and broad, and thus the team’s objective is to solve such client’s needs more holistically by tailoring existing and new solutions rather than just pushing products.
What a Manager – Consumer Solutions does at Visa
As a Manager operating within the Consumer Solutions team, you will play a key role to:
- Market driven requirements and enablement & key responsibilities
- Own one of Visa’s strategic products to develop strategy and business plan and execute new opportunities with key clients.
- Manage implementation projects to develop new capabilities and solutions for digital transformation of Visa’s payment experience for Visa’s digital products and solutions.
- Facilitate and direct internal Visa operations in response to specific client requests and ensure delivery of support to clients as and when required.
- Work with relevant internal and external stakeholders to actively pursue opportunities to tailor the existing products or enhance new functions for the targeted clients when the existing product are not the best to address business chances or challenges.
- Take lead of the cross-functional and cross-regional communication for the product enhancements projects by managing business, technical and rule requirements, development prioritization and communicate those requirements to internal and external stakeholders and ensure flawless execution.
- Execute strategy to expand the product to wider group of clients in partnership with respective sales team, fully understanding on-going market dynamics, clients and client's customer needs.
- Establish and manage positive, beneficial, and constructive relationships with client stakeholders with deep understanding of client’s business objectives and strategy.
- Create and maintain comprehensive product documentation, and work with both internal and external stakeholders to gather data points to prepare and present product status reports to stakeholders.
- Upon enhancements, understand and assess the impact for necessary Visa rules and technical changes, and clearly communicate those to clients and respective internal stakeholders.
- Bring global best practices through thought-leadership over coordinating relationships with Visa Global, Asia Pacific Market Support Centre counterparts and local peers.
Why this is important to Visa
Despite the long history of “Cash is King”, Japan is now at the critical stage of digitalizing payment, which will eventually transform consumer’s and merchant’s how to pay and be paid. As technology advances and digital commerce evolves, the payment experience is also needed to be more digitalized and personalized with increasing demand by Japanese consumers. Based in Tokyo, this Senior Manager will be an integral member of the Consumer Solutions team to help issuers to innovate their services and achieve their digital agenda by providing, tailoring and newly developing Visa’s solutions for the focused clients, which will shape the digital payment in Japan for the next 10 years.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.