This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
The Opportunity:
Visa’s Data Center Engineering & Operations team delivers seamless, world-class infrastructure and support ensuring uninterrupted service through innovation, standardization, and continuous growth. As a Staff Operations Engineer, you will be responsible for supporting and maintaining mission-critical infrastructure, including IBM Mainframe systems, Open Systems platforms, Storage platforms and associated connectivity and equipment installations. You will play a key role in ensuring the reliability, scalability, and performance of Visa’s core data center systems, collaborating across teams to drive operational excellence and continuous improvement.
Key Responsibilities:
Infrastructure & Equipment Installation
- Plan, install, relocate, and decommission mainframe CPUs, open systems hardware, network equipment, and structured cabling infrastructure in Visa data centers.
- Oversee hardware installs, rack/cabinet mounting, power/cooling requirements, and cable management per TIA-942 and BICSI standards.
- Conduct inventory, labeling, and documentation of all hardware and cabling infrastructure using DCIM tools.
Mainframe & Open Systems Support
- Maintain and support IBM z/OS, Tandem, and open systems environments, including system upgrades, patching, software installations and storage drives.
- Troubleshoot and resolve incidents across platforms, including FICON Director and fiber-switched environments.
- Support pervasive encryption, audit compliance, and key management processes.
Connectivity & Network Operations
- Deploy and maintain network infrastructure (cabling, switches, routers) to ensure scalable, secure, and high-performance connectivity.
- Perform diagnostics, cross-connects, and circuit troubleshooting (Layer 1–3) using OTDR testers, power meters, and fiber cleaning kits.
- Manage port allocations, device turn-ups, migrations, and network documentation.
Operational Excellence
- Provide 24x7 support for problem diagnosis and resolution of hardware, network, and cabling infrastructure.
- Utilize ticketing systems for change/problem management and ensure accurate tracking and resolution.
- Participate in planning meetings to communicate infrastructure requirements and ensure project objectives are met.
- Mentor junior engineers and contribute to a culture of knowledge sharing and continuous improvement.
Vendor & Stakeholder Management
- Manage vendors providing hardware and cabling support, ensuring compliance with Visa’s standards and project timelines.
- Liaise with co-location service providers, internal teams, and external contractors for service coordination and escalation.
Compliance & Safety
- Ensure all installations and maintenance activities comply with Visa’s Global Safety, Health, and Environmental Program.
- Perform monthly audits of maintenance reports and support internal/external audit compliance activities.