Ecosystem Intelligence & Controls (EIC) is a Global Risk group that is tasked with the role of upholding the security and integrity of the payment ecosystem through the interdiction of illegal and fraudulent activity. This is achieved through the deployment of risk quality control and/or compliance programs. The programs are deployed through Visa Rules and additional client guidelines and Visa performs quality control leveraging proprietary tools, specialized third party vendors, regional risk teams, and other stakeholders. EIC also works with internal and external stakeholders to further its charter and initiatives.
The person in this role will support the overall design and deployment of the “Acquirer & Third-Party Control” processes as defined in the Visa Rules, under Visa’s programs (Visa Integrity Risk Program (VIRP), Visa Acquiring Monitoring Program (VAMP), Fraud, Scams, Credit, Enumeration risk management, Data security, PCI DSS compliance. The candidate will need to have very deep analytical skills and be able to lead client engagement. The objective of these processes is to assess the effectiveness of controls Acquirers & Third-Party Agents have in place to board and manage merchants that are active across defined, high-risk merchant activities. This person will contribute in creating an “underwriting” as well as an “ongoing monitoring” approach, define minimum standards and acceptance criteria that are used to approve Acquirers to be active across such activities. The person will ensure related policies, procedures, and controls are executed consistently across all Visa regions as well as by internal and external stakeholders.
Essential Functions
- Engage with Merchant Sales and Acceptance (MSA) and Account Executives to share intelligence, assess mitigating actions, and ensure clear accountability across functions and or individuals to drive a consistent and timely remediation approach
- Independently pull and analyze data from internal systems to support acquirer and third-party agent assessments.
- Build dashboards and reports to monitor merchant risk trends, fraud performance, and control effectiveness.
- Use SQL, Excel, and/or visualization tools (e.g., Tableau, Power BI) to identify patterns and anomalies in high-risk merchant activity.
- Support ad hoc data requests and deep dives for internal stakeholders and program reviews.
- Perform underwriting / assessment of the effectiveness of controls Acquirers have in place to onboard and manage merchants covered under Visa’s Integrity Risk Program. Such underwriting may include any of the following: review of Self-Assessment Questionnaires, of Acquirer Policies, Procedures and sample Merchant Files, various external diligence information, payment fraud performance, etc.
- Perform periodic risk-based assessment of Acquirers covered under Visa’s Integrity Risk program, with ongoing monitoring
- Handle Acquirer control assessment of the more complex clients, such as clients that operate across various regions and/or across various merchant activities in scope of the Program
- Conduct on-site Acquirer Audits, or coordinate Audits through 3rd parties
- Support Visa’s Close Monitoring process and coordinate risk and threat management actions vis-a-vis ecosystem participants posing an excessive risk or potential threat — exceeding Visa’s stated risk tolerance.
- Working closely with the Visa Program Management Office, perform periodic industry reviews of high-risk activities, and recommend program changes to ensure continuous program effectiveness
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.