Consulting Expertise
- Drives client acceptance by leveraging relationships and strategies that align with Risk Solution Services goals, automation, and retention objectives
- Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies
- Continually builds rapport with clients and the Visa account teams to promote retention and stay ahead of competitive risk
- Anticipates fluctuations and proactively identifies anomalies with business relationships
- Is an early adopter of complementary Visa products and offerings and is proactive in learning how to leverage updates and enhancements for Visa and client success
- Advocates productively on behalf of the client about product feedback and enhancement requests
Analysis
- Uses Business Intelligence tools to continually highlight client return on investment, aligning acceptance and fraud KPIs with Risk Solution Services objectives
- Efficiently adheres to clients' contractual reporting requirements
- Contributes to the continual enhancement of analytical tools
- Works with BI team to enhance current and future reporting capabilities
Solutions Delivery
- Optimizes client acceptance through increased automation, the use of machine-learning models, efficient use of manual review, and reduced reliance on rules
- Maintains working knowledge of Visa and partner integrations, order and technical flow, and support resources
- Participates in projects and events that advance Risk Solution Services and Visa success
- Identifies and influences clients and internal business partners to explore Risk Solution Services and complementary Visa product offerings
- Remains proficient in Visa and partner integrations, order and technical flow, and support resources
- Understands how client strategies and risk configurations potentially impact Visa revenue
- Evangelizes the value of Risk Solution Services and Managed Services by participating in pre-sale and proof of concept engagements
- Embodies industry best practices
- Manages projects or processes and provides guidance to colleagues
Communication and Presentation Skills
- Communicates independently, professionally, succinctly, and with relevance based on audience and topic
- Collaborates consistently with internal partners on the status of portfolio
- Shares efficiencies and best practices with colleagues
- Provides appropriate detail and can confidently communicate at the executive level
- Influences others within Risk Solution Services regarding practices, procedures, and policies
Industry Knowledge
- Builds industry knowledge through internal and external resources
- Proactively discusses industry trends and innovations and educates clients on the basics of how payment ecosystems work
- Understands regional risk regulations
- Remains current on global competitive landscape
- Confidently consults clients on how payment ecosystems work
- Uses knowledge of competitive landscape to shape solutions delivery
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.