Employee Relations Analyst

What an Employee Relations Analyst does at Visa:

• Conduct comprehensive workplace investigations: Demonstrate effective probing and investigatory skills in complex situations, synthesize data, identify root causes, and recommend actionable resolutions.
• Case management expertise: Manage employee relations issues from initial intake to resolution, providing expert consultation, guidance, and coaching to senior leaders, managers, and People Business Partners.
• Performance management support: Assist in drafting performance improvement plans, written warnings, and facilitate communications to drive effective outcomes.
• Data tracking and trend analysis: Track and analyze employee relations data to proactively create a positive organizational culture and enhance manager capabilities.
• Policy interpretation and guidance: Provide clear interpretation of HR policies, practices, and procedures to employees and managers, ensuring compliance and consistency.
• Client-focused mindset: Foster a client-focused environment to ensure delivery of an exceptional employee experience.
• Positive work environment: Work with leaders and employees to establish and maintain a positive work environment, encouraging the full use of diverse talents and abilities.
• Coaching and feedback: Provide empathetic and compassionate coaching to department leaders on employee and organizational issues.
• HR process improvements: Uncover opportunities and propose solutions for HR process improvements to enhance efficiency and effectiveness.
• Cross-functional projects: Lead and support cross-functional Employee Relations and People Team projects, both regionally and globally.
• HR resource advice and guidance: Provide HR resource advice and solutions to managers and staff, working closely with People Business Partners in the process.
• Perform other related duties and responsibilities as needed or assigned.

Why this is important to Visa

The ER Analyst will play a pivotal role in driving a fair, consistent, and high-integrity employee experience. This role partners closely with the ER Manager and Director, as well as global and regional ER counterparts, to manage a wide range of employee relations matters—from straightforward inquiries to complex investigations—primarily for employees based in the Philippines. Additionally, you will assist with any global and regional ER needs and contribute to leading ER projects in Asia Pacific and globally.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.