- Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance platform's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings.
- Liaise with clients alongside the commercial Account Manager, representing VISA products and services from both a technical and software integration perspective.
- Manage technical communications with the client’s technical team, project team, customer services team and senior executives.
- Proactively resolve business & technical problems.
- Manage new merchant implementations and provide consultative payment guidance to client base
- Manage technical escalation and issue management with global front-line support teams.
- Meet with existing clients for regular and ad-hoc service related reviews.
- Understand the clients’ core business and verticals and develop strategies where VISA can add value.
- Project-manage larger customer engagements involving internal development teams or third party developers.
- Enter case information into the CRM to ensure appropriate resolution management
- Offer best practice advice on VISA Acceptance Platform products and services and the vertical.
- Advocate and drive product enhancement requests with our cross-functional teams
- Suggest and drive process improvement within the team
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.