We are seeking a strategic and dynamic leader to drive Client Success across EMEA region. In this role, you will define and execute strategies that promote product adoption, long-term value realization, and exceptional client satisfaction for enterprise customers. You will lead a regional team across Europe of Client Success Managers and collaborate closely with cross-functional teams (Product, Technology, Sales, and Operations) to ensure clients achieve their business objectives. The ideal candidate has extensive experience in enterprise SaaS or technology-driven environments, a proven ability to develop high-performing teams, and fluency in multiple languages relevant to the region,
Key Responsibilities
- Lead Regional Client Success Team: Recruit, mentor, and manage a high-performing team of Client Success Managers. Foster a culture of client-centricity, accountability, and continuous improvement.
- Drive Client Outcomes & Product Adoption: Ensure clients successfully onboard and adopt solutions to achieve desired business outcomes. Monitor engagement and proactively address challenges to maximize value.
- Develop Strategic Success Plans: Create scalable strategies, playbooks, and processes tailored to regional market dynamics while aligning with global standards.
- Collaborate Across Functions: Act as the voice of the client internally. Partner with Product, Engineering, Sales, and Operations to ensure a seamless client journey and influence product roadmap.
- Champion Client Advocacy: Build strong executive relationships, promote advocacy programs, and leverage client feedback for continuous improvement.
- Leverage Data & Insights: Use analytics to monitor client health, track success metrics, and identify risks and opportunities.
- Executive Reporting: Provide regular updates on client success performance, insights, and strategic recommendations to leadership.
- Senior Client Engagement: Serve as a trusted advisor and escalation point for strategic clients, supporting high-stakes conversations and executive-level interactions.