This role sits within the Global Interchange organization and serves as the Director of Global Interchange Compliance, responsible for ensuring that proper levels of interchange are paid and received by Visa’s clients worldwide and that Visa’s systems, processes, and controls operate as intended across all regions.
The role oversees global interchange compliance activities, including proactive monitoring, reactive remediation, rebalances, disputes, claims management, and the development of scalable analytical and reporting infrastructure. Projects will range from maintaining and enhancing global compliance processes, evaluating interchange trends, addressing client inquiries, and supporting strategic compliance initiatives across regions.
The ideal candidate brings strong technical and analytical capabilities, deep business acumen, and a passion for using technology and data to improve operational efficiency and compliance outcomes.
Essential Functions:
- Lead global workstreams related to Visa’s interchange compliance strategy collaborating with regional and functional partners across the organization
- Oversee continuous monitoring of key global drivers of interchange assessment and present insights and trends to senior leadership
- Identify, investigate, and resolve potential interchange processing issues that may result in financial or operational impacts to clients or Visa
- Direct the development and maintenance of global KPIs, dashboards, and analytical tools to support data‑driven decision‑making
- Maintain deep knowledge of Visa’s global interchange programs, industry developments, and client trends to ensure monitoring processes remain effective and aligned with evolving business needs
- Lead and mentor a high‑performing global compliance analytics team, fostering a culture of innovation, collaboration, and operational excellence
- Oversee global compliance monitoring tools, documentation libraries and the development lifecycle of internal systems
- Establish industry‑leading operational practices for anomaly detection, incident management, and end‑to‑end resolution across regions
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.