Manager, Incident Response and Service Reliability

Are you passionate about operational excellence and protecting the customer experience? Are you drawn to solving some of the most complex and cross-functional challenges in an organization? Do you thrive on driving strategic changes that prevent problems before they happen? If so, you might be the right person to lead our Incident Management Team. This role focuses on building and leading the incident response program for Apple Wallet, one of our most impactful and customer-facing services. It’s a hands-on, high-accountability role that requires technical fluency, operational rigor, and strong leadership. At Apple, we don’t just build products- we craft the kind of wonder that’s revolutionized entire industries. Apple Wallet has changed the way we access the world, and is one of our fastest growing and most impactful services. If this excites you, apply to join our talented team.