Team Summary
At Visa, our commitment to innovation and security drives our efforts to deliver industry-leading solutions for risk and identity management across the Asia Pacific Market. Our Technical Solutions team plays a pivotal role in ensuring that both issuers and processors benefit from reliable, cutting-edge support and guidance. Together, we strive to enhance Visa’s value proposition, contributing to the company’s reputation as a trusted partner for secure and seamless payment experiences.
The Technical Solutions team sits within the Risk & Identity Solutions, operating from various locations throughout the Asia Pacific Market. By leveraging our regional expertise and technical know-how, we help strengthen Visa’s position in the market and deliver tangible value to our customers and stakeholders.
What a Technical Solutions Consultant does at Visa:
As a Technical Solutions Consultant within Visa's Risk & Identity Solutions team, you will play a critical role in delivering high quality support for clients utilizing the VCAS Platform, an ACS solution designed for issuers and processors. Your core responsibilities include overseeing the technical support lifecycle for Risk and Identity Solution products, ensuring client satisfaction through expert troubleshooting and guidance. You will be expected to respond promptly to client inquiries, resolve complex technical issues, and share best practices to enhance customer experience. In this role, you will serve as the subject matter expert (SME) for the VCAS product, delivering technical leadership throughout sales processes, integration phases, and continued support initiatives. You will manage premium accounts for high tier clients, serving as their primary contact for escalations and critical product matters.
In this role, you are expected to:
- Work with premium clients to address enquiries or questions related to the product.
- Generate and deliver Premium Support monthly reports to clients on schedule.
- Provide consultation regarding authentication or transaction questions.
- Serve as a point of contact for critical escalation and escalation management.
- Provide ongoing technical support for VCAS and Risk & Identity Solution’s authentication solutions.
- Function as a subject matter expert (SME) for technical sales, integration, and support discussions.
- Troubleshoot complex transaction authentication issues, including analysis of transaction logs.
- Provide guidance and recommendations to optimise performance, security, and user experience.
- Collaborate with internal Visa teams and external stakeholders to support execution of the VCAS product strategy.
- Build long-term client relationships, supporting satisfaction, retention, and adoption of new features.
- Facilitate communication between technical engineers and client-facing teams by translating technical details into actionable information.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.