The Communications & Engagement Analyst within the Client Services (CS) Strategic Initiatives and Transformation Office will be a skilled visual designer with a digital-first approach to content development in the form of executive presentations, web content, videos, GIFs, & more that enhance our reputation globally.
This role joins the team responsible for both internal and external communications and enablement efforts, working with colleagues from around the world across all facets of Client Services. The team tells the story of how we support Visa’s clients, ways that we’re incorporating generative AI into the service journey, and how we’re addressing client feedback across our products and solutions – all to drive our clients’ success. It’s an exciting time to join Client Services in a team with high visibility both across the organization and with leadership.
This role requires a dynamic, well-rounded team player who loves all things design and has a passion for process improvement with a keen focus on distilling what matters from what doesn’t to create digestible artifacts. The role will flex across a variety of mediums combining Visa’s brand standards, color theory, graphic elements, and typography to make audiences understand the power of the Visa brand.
This position will be based in Pasay and will report to the Senior Director, Global Client Services Communications and Engagement. This is an individual contributor role and requires a skilled communicator with strong business acumen, an ability to operate independently and deliver quickly, and a curiosity to streamline our daily work through technology.
RESPONSIBILITIES
- Drive awareness of our CS narrative through visual assets needed for thought leadership and sales enablement collateral including tear sheets, case studies, executive and client presentations, videos, social media, & more for internal and external stakeholders.
- Leverage Visa’s existing brand assets to create visual text and imagery concepts to communicate ideas that inspire, inform, and captivate target audiences.
- Work with broader Client Services stakeholders to define and develop content and digital assets that support our business strategies and key performance indicators while continually improving processes to increase efficiency and impact.
- Lead the process of defining requirements, visualizing and creating graphics including illustrations, logos, icons, layouts and photos.
- Stay informed of best practices in communication, change management and the platforms we use to bring innovative ideas to the organization and improve user experience related to design.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.