Team Summary:
The Product Experience Design & Digital (PxD+D) team serves as the Innovation arm of the Visa Consulting and Analytics group (VCA). PxD+D solves complex business problems through a human-centered lens, architecting powerful insights that drive the user experiences of our vast cross-section of consulting clients.
Job Description:
The Mixed Methods Researcher will help Visa’s network of clients accelerate their innovation agenda and transform their customer experience by uncovering customer attitudes, behaviors, and needs. This role is ideal for someone who thrives on deriving insights from data and translating these into meaningful stories and business outcomes. The individual will be responsible for executing research projects to understand consumer behavior, needs and preferences, driving strategic-decision making and business outcomes for our clients.
Essential Functions
Design and lead mixed methods research studies to understand user behavior, attitudes, and needs, utilizing a variety of qualitative and quantitative research methods
Execute all phases of research (scoping, recruiting, research strategy, conducting, synthesizing, and reporting)
Synthesize complex findings into compelling stories and artifacts, making it easy for clients to act on data-driven recommendations
Manage vendor partners, as needed, overseeing rigor and quality of work products
Articulate the benefit of different research methods in addressing client asks to both internal partners and clients
Establish best practice research tools, templates, processes, and methods to elevate the research practice
Facilitate design thinking workshops with clients and stakeholders
A mindset that embraces creativity, optimism, ambiguity, and failing-fast
Proven ability to work on complex and often ambiguous problems, to drive results
Analytical thinker, team-oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
Client-first mentality and demonstrate maturity when interacting with clients
Excellent project management skills, organization, and ability to manage multiple workstreams at the same time
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.