Team Summary
Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.
The Asia Pacific Consulting Practice applies deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as marketing, strategic growth, profitability, digital payments and risk.
What does Sr. Director, Head of Visa Consulting & Analytics, Taiwan do at Visa
The Senior Director, Visa Consulting & Analytics will undertake consulting engagements for Visa clients in Taiwan market, enabling Visa portfolio growth and improved profitability in clients’ payment card business. This role will report to the Head of VCA Greater China group.
Potential projects could include Strategic consulting for planning and digital transformation, portfolio management diagnostics, digital product innovation, technical advisory and implementation for payment system. This also includes development of industry landscape evaluations and best practices and optimizing client customer experience and supporting processes.
Collaborating with other team members in VCA Greater China team, and Visa Asia Pacific, this job will draw on their deep domain knowledge and expertise to provide recommendations to clients, work that will enable enduring, strategic relationships with our clients.
• Strategic Leadership: Define and execute the VCA Taiwan strategy aligned with Greater China and Asia Pacific priorities. Lead the team to deliver high-impact consulting engagements across marketing, digital payments, risk, and portfolio optimization
• Client Engagement: Build and maintain senior-level relationships with key clients. Identify business opportunities and design tailored solutions to address client needs.
• Project Delivery: Oversee end-to-end project execution, including scoping, stakeholder alignment, analytical review, and presentation of recommendations
• Team Management: Lead and grow a high-performing consulting team. Mentor team members and ensure career development pathways are aligned with Visa’s talent strategy
• Market Intelligence: Monitor competitive landscape, client demands, and regulatory trends to inform consulting offerings and team capabilities
• Collaboration: Partner with Visa’s product, marketing, risk, and data science teams to deliver integrated solutions. Coordinate with Greater China and AP regional teams for resource alignment and knowledge sharing
Responsibilities
- Design solutions to client requirements, striving for innovative and efficient approaches.
- Build and Close client engagement with large and complex project/program, including project road mapping, client interviewing, analytical review of inputs, structuring of recommendations, report writing.
- Bring deep subject matter expertise to bear in undertaking engagements such as portfolio strategy, portfolio diagnostics, and Acquisition and Loyalty program health checks.
- Create, develop and maintain models, contribute to IP creation and standardized VCA offerings
- Conceive and brief to the Analytics team projects including segmentation, propensity models, and other intelligent targeting solutions.
- Defining the scope, understanding clients objectives, framing the problem or opportunity
- Collecting and analyzing input such as client information, interviews, data, processes, policies, competitive and environmental information
- Synthesizing analysis to determine gaps, issues, opportunities
- Identifying solutions such as strategies, tactics or programs of activity
- Recommending approaches, providing guidance and at times physically supporting implementation at the client site
- Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.
- Foster partnership with other internal functional areas, ensuring alignment of opportunities and recommendations particularly with product functionality and availability.
- Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions.