What we are looking for:
You will be curious about the payments industry, and keen to work alongside a multi-disciplinary team. You will be comfortable managing a consulting engagement project end-to-end, under the guidance of Senior Managers, Directors, or Senior Directors, depending on the size of the engagement.
- Problem solvers: Candidates should be able to quickly understand new issues and apply a structured, intellectually rigorous, and analytically sound approach to solving problems.
- Compelling advisers: Candidates should have robust communication skills, including strong oral and written capabilities and the ability to build trust with clients.
- Team players: Strong team orientation, collaborative, and flexible, able to work effectively in a matrixed organisation.
- Resourceful self-starters: Motivated, results-oriented candidates with the ability to progress multiple projects concurrently. We are looking for candidates with a bias towards actions rather than passengers.
- Dedicated professionals: Strong detail orientation, ensuring the highest level of quality/rigor in our recommendations to clients under time pressure.
What a Client Consulting Manager does at Visa:
You will work on consulting engagements for Visa’s clients in the Nordics & Baltics. Our multi-disciplinary teams provide advice, problem solving skills, data insights and specialist expertise to drive growth and profitability in our clients’ payments businesses. Typical engagements can include but not limited to:
- Strategies to improve customer engagement and retention
- Acquisition strategies for targeted customer segments
- Enhancing digital customer experience
- Profitability optimisation assessment
- Risk and Fraud optimisation initiatives and analysis
Responsibilities:
- Lead consulting initiatives and contribute to securing future engagements by identifying potential opportunities with clients.
- Manage multiple priorities across various workstreams and projects simultaneously.
- Prepare client proposals from problem statements with guidance from leadership.
- Participate in creating frameworks, approaches, solutions, and recommendations that effectively address impactful opportunities and challenges.
- As project manager, manage junior team members such as Analysts, Graduates and Interns.
- Build solutions and measurable insights to help clients grow their portfolios and drive customer engagement.
- Collaborate across functions (e.g., local client relationship managers, marketing, sales, risk, innovation) and global teams to gain insights and support client engagement and execution.
- Produce insights, analyses, and recommendations to improve client performance, boost growth, and provide strategic guidance on client priorities.
- Perform client-specific analysis on portfolio data, including customer demographics, activity, spend levels, behavioral scores, and financial information.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.