Visa Direct is seeking a Director of Developer Adoption & Experience within the Product, Money Movement Solutions team. This role is based in Foster City and reports to the Senior Director of Innovation and Developer Experience.
You will play a crucial role in leading our efforts to create exceptional developer experiences that accelerate time-to-value and drive platform adoption. You'll own the complete developer journey from first discovery with documentation through testing and production success, building tools and experiences that make complex integrations feel effortless. This role combines technical product expertise with deep empathy for developer needs to create solutions that developers genuinely love using.
You'll drive innovation in developer-facing tools, from AI-powered integration assistants to intuitive self-service portals, while collaborating deeply with our API Platform and Infrastructure team. Your team will build the experience layer that sits on top of our robust platform infrastructure, turning powerful but complex capabilities into delightful developer experiences. Success in this role means creating adoption experiences that drive measurable improvements in developer onboarding, satisfaction, and long-term success on our platform.
Key Responsibilities
- Lead developer journey optimization from initial discovery through production deployment and ongoing success
- Build developer experience layer for environments including intuitive onboarding flows and self-service interfaces
- Create innovative developer tools including self-service portals, API explorers, and AI-powered integration assistants that leverage platform infrastructure
- Create and maintain developer-focused documentation, tutorials, and educational content
- Develop and execute strategy for SDK development, maintenance, and expansion across multiple programming languages
- Establish SDK operating models including release processes, versioning, and community feedback integration
- Drive developer success through monitoring tools, analytics, and proactive support automation
- Partner with global developer focused teams to gather feedback and drive adoption
- Collaborate with the API Platform team to ensure seamless integration between tools and infrastructure
- Analyze developer usage patterns and satisfaction metrics to continuously improve experiences
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.