GC QPM(Quality Program Management) Manager, Retail Customer Care

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life! 
The RCC Quality team is seeking a highly motivated and experienced leader to manage our team of Quality Program Managers (QPMs) in Greater China. 
This role is critical in driving quality initiatives that ensure our customer experience meets Apple's high standards of excellence. The ideal candidate will possess a strong background in quality management and / or program management, and people leadership, with a proven ability to develop and execute quality strategies, manage complex projects, and foster a culture of continuous improvement across the network.