Responsibilities
- Portfolio growth: expand VAS penetration per client via structured upsell, cross‑sell motions and multi‑year account plans.
- Commercial execution: drive proposals, pricing, negotiation, contracting, and renewals end‑to‑end, ensure deal hygiene in CRM.
- Executive engagement: run senior‑level conversations, QBRs,MBRs, and roadmap reviews, align on value hypotheses and outcomes.
- Pipeline and forecast: maintain a predictable pipeline, produce accurate short‑ and long‑range forecasts using Visa sales tools.
- Insight to action: analyze client performance and market signals, define clear actions to mitigate risk and unlock growth.
- Delivery orchestration: coordinate Product, Solutions, Risk, Legal, Operations, and Marketing to design and deliver tailored solutions.
- Readiness and enablement: contribute client‑back insights to improve collateral, cases, value calculators, and win‑playbooks.
- Governance: ensure compliance, risk, and operational readiness across the sales and delivery lifecycle.
- Escalation ownership: lead issue resolution with clear owners, timelines, and communications to clients and internal stakeholders.
Collaboration map
- Internal: Product, Solutions Consulting, Acceptance, Risk, Legal, Finance, Operations, Marketing, Regional Leadership.
- External: C‑level and functional leads at client organizations across assigned markets, relevant partners and platforms.
Success metrics
- Portfolio revenue growth and VAS penetration by account.
- New VAS activations, upsell, cross‑sell win rate and average deal cycle time.
- Forecast accuracy and pipeline coverage.
- Renewal, expansion rates and churn mitigation.
- Client satisfaction (NPS,CSAT) and delivery against agreed milestones.
Scope and cadence
- Markets: Serbia, Montenegro, Albania, Bosnia and Herzegovina, Kosovo.
- Cadence: quarterly business reviews with clients, monthly pipeline and forecast reviews, weekly deal, priorities syncs with cross‑functional teams.
- Travel: regional travel as needed for client meetings and reviews.
Reporting
Reports on VAS Acceptance Sales Lead in CISSEE
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.