This role is responsible for delivering operational excellence for the Community Growth Acceleration Program and supporting business development activities for community accounts. Responsibilities include financial management, compliance management, process development and implementation, client and partner satisfaction management, coordination with internal stakeholders, and oversight of both internal and external team communications.
Key Responsibilities include:
- Financial Management
- Manage monthly CGAP revenue booking process and coordinate with all stakeholders to ensure adherence to policies and guidelines
- Manage CGAP operating expense including but not limited processing invoices and expense management
- Develop and maintain efficient processes to ensure timely administration and stakeholder satisfaction
- Client Solution Enrollment
- Manage the client enrollment process via Visa’s Global Product Enrollment (GPE) portal to ensure client satisfaction and to support OKRs
- Develop and manage client enrollment processes for solutions not managed by the GPE portal
- Communication Management
- Manage client publication with internal stakeholders to promote the adoption of CGAP and Community Partner solutions that will drive client impact and support Community OKRs
- Manage the publication for regular internal reporting to update key stakeholders on OKR performance and client impact
- Forecasting, Client Tracking & Pipeline Management
- Manage forecasting for CGAP solutions revenue & operating expense by coordinating stakeholder input and address Finance requirements
- Publish forecasting report to Community leadership and stakeholders
- Manage client tracking in MS Dynamics of CGAP solution and Partner program
- Compile client pipeline and prospect lists for CGAP solution and Partner programs
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.