We’re building intelligent experiences that transform how businesses deliver support, blending automation, predictive insights, and conversational AI to create effortless interactions for customers and agents alike. As a Product Designer II on our team, you’ll shape the future of service by designing experiences that put people first while leveraging cutting-edge AI capabilities. You’ll collaborate with world-class engineers and PMs, work on platform-level solutions that scale across Dynamics 365, and craft elegant, intuitive interactions that solve complex problems with simplicity.
The Team
We are a global studio of UX designers, researchers, content designers, and design PMs with offices in US, Canada and India.
Our priorities:
- Design AI-powered experiences customers love
- Create intuitive, intelligent solutions that blend automation and human empathy for seamless support.
- Work as one team with AI at the core
- Collaborate across disciplines to embed AI into every layer of the customer service journey.
- Deliver success through intelligence
- Use data-driven insights and predictive capabilities to help businesses resolve issues faster and smarter.
- Continuously learn and evolve
- Embrace experimentation and iteration to stay ahead in a rapidly changing world.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.