Responsibilities include:
- Oversee the implementation analysts and consultants for existing client projects.
- Exhibit strong leadership and mentoring skills, supervising a minimum of 3 direct reports, and directing the efforts of Implementation Analysts and Consultants.
- Operate within the context of established goals and objectives, visible to both Visa and client management.
- Act as the main point of contact between DPS support staff and customers, representing customer system and operational requirements to internal organizations.
- Develop comprehensive project plans, identify project team resource requirements, establish project dates and deliverables, and prepare management reports.
- Track and manage internal and external project issues to resolution.
- Meet job responsibilities with minimal guidance and direction by following established guidelines, procedures, and policies.
- Work independently with a high degree of initiative to manage workflow, resolve problems, and meet deadlines.
- Apply working knowledge of various systems and procedures to assess the business and technical impact of project requirements and communicate these to clients and internal DPS departments.
- Plan and conduct internal and external member meetings and conference calls.
- Support multiple project scenarios concurrently.
- Provide guidance to team members. Develop implementation and program management training materials as needed.
- Knowledge of GenAI (ChatGPT, Copilot etc) is beneficial
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.