Client Services (CS):
The global client support group works with locally deployed client service experts to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, back office support and customer performance reporting.
Some things you might work on during your CS Internship include:
- Respond to routine operational service and support inquiries from Visa client institutions.
- Provide information and direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID and similar queries.
- Perform transaction and process research to analyze potential technical or operational problems or issues.
- Complete data entry in a timely and accurate manner for assigned client institutions
- Log service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications.
- Work with stakeholders within CSS (Client Support Services) and non-CSS organizations to resolve client issues.
- Be accountable for delivering against commitments to clients.
- Organized in tasks and activities.
- Develop process improvement procedures to improve operational efficiency