At Visa, we are passionate about making a difference—especially when it comes to disrupting fraud across multiple vectors. In this role, you’ll be joining an exciting and innovative business newly integrated into the Visa family: Featurespace.
Featurespace is a global leader in fraud prevention technology, known for its cutting-edge machine learning solutions and vibrant team culture. Together, Visa and Featurespace are redefining how fraud is detected and prevented, combining Visa’s global scale and expertise with Featurespace’s agile innovation and customer-centric approach.
As part of this dynamic team, you’ll contribute to building world-class solutions that protect millions of consumers and businesses from fraud. You’ll work in a collaborative, forward-thinking environment where your ideas are valued, and your impact is real.
The Opportunity
In your role as Solutions Manager you will help us achieve our goals and deliver success on behalf of our customers by:
Scoping and Designing the best solutions for clients based on our unique ARIC platform
Acting in a lead role between technical and commercial teams and the customer
Providing good quality input to POCs, opportunities and RFXs including writing proposals, delivering presentations, customised demos, workshops and scoping sessions
Driving opportunities through the sales stages until internal handover to delivery. This will require management of expectations and timescales using negotiation skills and stakeholder management to overcome varied challenges to ensure opportunities stay on track
Creating a compelling vision during pitches to senior managers and stakeholders on the customer side during meetings, workshops and presentations. This will entail adapting the material and demonstration to suit the audience
Attending conferences including representing the company at a stand, presenting and demonstrating the product to assist in lead generation and gathering market intel
Building strong relationships with clients and seen as a trusted advisor on fraud and risk solutions
Providing enablement, support and training to the commercial team and following opportunities through to closure and subsequent delivery
Staying up to date with fraud trends and mechanisms to combat these within the industry and maintain market awareness of competitors and their capabilities towards an informed pitch
Essential Functions
As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required
Responsible for helping the sales team plan how to win over customer stakeholders
Able to translate the necessary outcome of a meeting into tasks and can orchestrate all the work needed for preparation, execution and follow-up
Takes full ownership of how deals and RFPs affect FS, ensuring all content is aligned to our strategy
Able to escalate and resolve issues that arise
Able to proactively engage with customer stakeholders to win them over
Can handle detractors and win them over with strong communication and diplomacy skills
Can steer customers towards a better solution for FS when custom requirements need to be managed
Seen as a trusted advisor by senior internal stakeholders. Involved in internal strategy decisions and initiatives that improve the company
Able to educate team members on how to communicate to senior stakeholders
Identifies and champions improvements needed in training and team processes. Creates content, designs agendas, coordinates the attendees and ensures actions are completed
Proactively assists with new starter training. Mentors and trains new starters and more junior team members
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.