With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Business Development Mgr acts as a ‘Hunter & Researcher’ and is positioned as a visionary and futurist within the Customer Value Practice, tasked with identifying transformative ideas and emerging trends—both internally and externally. This role is central to producing industry-leading white papers and business cases that accelerate the adoption of sustainable, competitive delivery models and inspire forward-looking change across the CE&S organization.
The Business Development Mgr contributes to shaping strategic disruption through AI-powered initiatives, data-driven insights, and bold transformation programs. While AI is not the sole focus, the role actively seeks opportunities to create value through AI wherever it can be responsibly and effectively applied.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.