Director, Apple Store Online, Support Operations

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Apple Store Online (ASO) Support Operations is an internally focused organization centered around providing support for Apple Store Online and our Customer Care Centers around the world. This team is responsible broadly for providing production support for internal systems and business processes supporting ASO, providing Apple hardware and services to our teams, and the infrastructure and operations that keeps contacts routing to the right places when customers are reaching out for assistance. This is a deeply technical team, and one that is often working to tackle complex and time critical issues when something unexpected has occurred.