AppleCare Agreements Customer Experience Engineering Analyst

Great support doesn’t just fix issues—it prevents them. As a Customer Experience Engineering Analyst for Apple Services, you’ll help shape how millions of customers experience future versions of services like AppleCare One, AppleCare+, App Store, and Apple Music. This is your chance to leave your mark on products that have become part of daily life for millions of people around the world. Our AppleCare Support Engineering team serves as the vital bridge between customers and the teams building Apple Services and AppleCare Agreements. We partner closely with Apple Services Engineering, Marketing, and AppleCare teams to make sure that the voice of our customers is heard and products improve over time from their feedback. From AppleCare One and AppleCare+ to App Store, Apple Music, Apple TV, and more, our work touches the full spectrum of services that enrich how people connect, create, and enjoy content.